Terms & Conditions
Below We is referring to Onyx Limo Services.
No refunds
There are no refunds for no-shows or if the trip is completed.There are no refunds on the last minute cancellations. All the cancellations should be made atleast 72 hours before the reservation date.
Credit Cards
when you make a reservation we will pre-authorize your credit card for the estimated charges. This means that a portion of your available credit will be reserved, and the amount will be charged at the end of the reservation. If you use a debit card, your bank might treat the pre-authorization as a pending charge and hold that amount until the transaction is complete.
It’s important to note that a valid credit card pre-authorization is required to send a vehicle your way. We take precautions against credit card fraud, so we need the cardholder’s name, billing address, and zip code to match the credit card company’s information.
Reservations
When your reservation is all set and confirmed, you’ll receive a reservation confirmation number / email / text. It’s really important to make sure that the confirmation you receive is accurate. If you notice any issues, be sure to let us know right away. We will be happy to assist you.
Waiting
For international trips, the waiting period is typically 90 minutes. For local trips, it’s around 60 minutes, and for point to point trips – it’s about 15 minutes. After that – waiting charges may apply.
No pets
When it comes to bringing pets or animals in a limo, it’s important to note that typically only service animals are allowed. Other pets may not be permitted.
Vehicle Guarantee
We always strive to accommodate your preference for a specific make and model of a vehicle. However, there are times when vehicles may need to undergo service. In such cases, we will provide you with an equivalent vehicle. If an equivalent vehicle is not available, we will upgrade you to a different vehicle at no additional cost. Please note that we cannot guarantee a specific make, model, or color of a vehicle. Also, please keep in mind that some vehicle photos on our website are for illustrative purposes only, and the actual appearance of the vehicle may vary.
Chauffeur Guarantee
We cannot guarantee a requested chauffeur.
Smoking / Alcohol / Drugs
Smoking vaping of any kind or consumption of alcohol is not permitted and doing so can result in immediate termination of the reservation and a full charge and a cleaning fee ($300) as well. It’s important to follow these rules to ensure a safe and enjoyable experience.
Luggage Policy
It’s always a good idea to mention the correct no. Of luggage pieces / size (If exceptionally big) in advance to ensure a smooth and hassle-free experience.
Children Car Seat / Booster
Our chauffeurs are not allowed to install the car seats. However, they will have the seats ready for you inside the vehicle upon arrival. It’s important for parents and guardians to bring or request the proper seat required by law based on the child’s height and weight. Remember, it’s your responsibility to install the seat correctly, as we won’t be liable for any incorrectly installed car seats. Just make sure to allocate some extra time for installing the safety seat when scheduling your pickup.
Vehicle Technology
We have GPS for tracking and cameras for safety. If there’s a driving incident, the audio and video might be saved and reviewed. Just so you know, We reserve the right to view the recordings and share them with law enforcement if needed.
State of emergency / Weather / Natural Disaster
We can terminate or cancel a reservation in cases of unsafe weather conditions. In such situations, late cancellations and no shows may be billed at the full minimum rate for the booked vehicle type. It’s important to keep in mind that circumstances beyond their control, like weather, road conditions, natural disasters, and breakdowns, may affect the service.
Additionally, if a state of emergency is declared in the pickup location, the service provider may cancel reservations and there could be delays in pickup. We also have the right to substitute vehicles at our discretion.
Safety
We take the safety and well-being of all passengers seriously. We have certain rules in place to ensure a comfortable and secure environment for everyone. This includes not allowing disorderly, offensive, or illegal behavior, as well as the prohibition of smoking, drinking alcohol, and transporting prohibited items. If a client engages in unruly or threatening behavior, we reserve the right to terminate the reservation and charge the client in full. It’s important to adhere to these guidelines to ensure a pleasant experience for everyone.
Accepting the Terms & Policies
By utilizing our service, you have agreed to abide by all these above terms and conditions, as well as the conditions that are applicable to us. It’s important to familiarize yourself with these terms to ensure a smooth and enjoyable experience. If you have any questions or need further clarification you can give us a call.
